SHIPPING

Verdiani ships worldwide, except for a selection of countries.

By placing an order on Verdiani.it, customers agree to accept the delivery of their package.

Please check that your delivery address and contact details are correct when placing your order. If the package is not delivered for any reason dependent on the customer (incorrect address, recipient always absent, incorrect telephone number, etc.), or if the customer refuses the delivery, the shipping costs and any customs charge will be charged to the customer.

Verdiani does not deliver to P.O. Boxes.

Shipping Costs

Italy
€ 10,00 for orders below € 150,00
Free shipping for orders of  € 150,00 and more

European Union
€ 15,00 for orders below € 150,00
Free shipping for orders of € 150,00 and more

Finland, Greece, Sweden and Switzerland
€ 20,00 shipping fee

Other Countries outside the European Union
€ 35,00 shipping fee

Customs Duties and Taxes

For orders delivered to countries outside the European Union, any applicable customs duties, import taxes and other local charges are the responsibility of the customer and are not included in the purchase price.

If the customer refuses or otherwise fails to pay any applicable customs duties, import taxes or other charges and these costs are subsequently charged to or incurred by Verdiani, Verdiani reserves the right to charge the customer for the full amount of such costs.

Order Tracking

Once an order is shipped, customers will receive an email from Verdiani with the tracking number.

If a shipment is delayed due to customs procedures, the courier or VERDIANI may contact you directly.

If a parcel cannot be delivered due to an incorrect address, unavailable recipient or incorrect contact details, or if delivery is refused, any additional shipping or customs costs incurred may be charged to the customer.

Any claim regarding regarding damage, missing items or delivery to an incorrect address must be reported to shop@verdiani.it within 5 business days of delivery.

RETURNS

We hope you will be delighted with your Verdiani purchase.
If, however, you wish to return an item, you may request a return within 14 days of receiving your order (delivery date shown by the courier).

Items must be unused, unworn and in their original condition, with all tags and labels attached.

How to request a return

To request a return, please contact our Customer Service team at shop@verdiani.it.

We will provide you with the return authorization and all the instructions required to complete your return.

The return shipment must be arranged within 14 days of receiving your order (delivery date on forwarder’s website).

Returns must be shipped from the same address and country in which the original order was delivered.

Return shipping costs

For orders delivered to Italy and most European countries, the return shipment is free when the collection is arranged using the courier indicated by Verdiani.

For orders delivered to Finland, Greece and Sweden, the applicable return shipping cost will be communicated by Customer Service.

For orders delivered outside Europe, the return shipping cost is € 35,00, which will be deducted from the refund.

If a courier other than the one indicated by Verdiani is used, all related costs will be the responsibility of the customer.

RETURN CONDITIONS

Returned items must:

• be unworn, unwashed and unaltered;
• show no signs of use;
• have all original labels and tags attached;
• include the original packaging and accessories supplied with the order, including dust bags, hangers and garment covers where applicable;
• be securely packaged so that they are adequately protected during transportation.

Returns that do not comply with these conditions may be refused.

Unauthorized returns, or returns shipped using a courier other than the one specified by Verdiani, may also be refused where this results in additional costs or requires collection from a courier depot.

If a non-compliant return is accepted, a handling charge of 10% of the value of the returned goods may apply.

DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is defective or if your order has been shipped incorrectly, please contact shop@verdiani.it as soon as possible.

Our Customer Service team will provide the appropriate instructions and arrange the return where applicable.

Verdiani may request photographs of the item in order to assess the issue before authorizing the return.

REFUNDS

Once your return has been received at the Verdiani warehouse and the items have been inspected, your refund will be processed.

Refunds are made to the original payment method.

For payments made by credit card, the refunded amount will normally become available within approximately 7 working days, although the timing may vary depending on the card issuer or banking system.

For payments made through PayPal or bank transfer, the refund will be issued to the original payment account.

Refunds are processed in the same currency used for the original purchase (EUR).
Verdiani cannot be responsible for differences resulting from exchange-rate fluctuations.

All returns and refunds are subject to the applicable consumer protection and distance-selling legislation.